PT Espay Debit Indonesia Koe, operator of ewallet DANA states that the company has seen a 15% increase in transaction since the government advised social distancing measure.
Cofounder and CEO of DANA Vincent Iswara says that the hike in number comes from features such as phone credit purchase, fund transfer (kirim DANA), and ecommerce payment. Transactions on offline merchant, although declining, still take place mostly in supermarket and traditional market.
To maintain its performance, the company is adding new features and expanding its ewallet ecosystem.
It launched 'DANA Deals', which allows users to purchase from their favorite merchant at a cheaper price.
DANA is also working with Lion Parcel to boost its ecommerce transaction and support logistics demand during COVID-19 pandemic.
Furthermore, DANA also provides a mini program called 'Siap Siaga COVID-19' in its app, where users can get the right information on COVID-19, to self-diagnose and to understand the next steps should they show early symptoms of infection.
To help both government and SMEs, users are asked to list mom-and-pop stores around them so these businesses can receive support from the Ministry of Cooperatives and SMEs. Within 6 days since its launch on April 8, there are already 3,500 mom-and-pop stores recorded.