Since appointed as President Director and CEO last year, Ahmad Abdulaziz A A Al-Neama has successfully led Indosat Ooredoo to achieve solid growth in financial performance and bring in innovations to customers despite the challenging situations. In the first nine months of 2020, the company delivered strong financial and operational performance. Indosat Ooredoo's total revenue increased 9.2% YoY – the highest among the top three biggest telco players in the country – to Rp 20.6 trillion. The company's cellular revenue and EBITDA even reached double-digit growth during the same period – 12.9% to Rp17 trillion and 17% to Rp 8.5 trillion, respectively. Cellular subscribers reached 60.4 million at the end of September 2020, increasing 2.8% YoY with an average monthly revenue per subscriber (ARPU) of Rp 31.7 thousand from previously Rp 27.8 thousand, and data traffic grew by 54.7% YoY.
"I am extremely happy to announce that Indosat Ooredoo has posted yet another quarter with strong financial and operational performance. Despite all the competitive and COVID challenges, we have maintained our growth momentum and are on track with our turnaround strategy. We stay committed to offer best in class telecommunication services to the people of Indonesia," said Ahmad Al-Neama.
The strong financial and operational performance showed that Indosat Ooredoo'sOoredoo's network investments, digital initiatives, and consumer offerings led by Ahmad Al-Neama are delivering favorable results. In a market where most operators offer unlimited proposition, Indosat Ooredoo has managed to maintain growth momentum with improved network experience and value for money pricing. Under Ahmad Abdulaziz A A Al-Neama leadership, Indosat Ooredoo continues to expand partnership with global companies like Google, Snapchat, Facebook, GSMA, NetFoundry, Nexford, Huawei, and Cisco to bring innovative products/services like Voice over LTE (VoLTE), IM3 Ooredoo WhatsApp Business, Indira on Twitter, Cloud Connect, Smart City, and more. All these also make Indosat Ooredoo more adaptable with the fast-changing customers' behavior and future proof.
Beyond business, Indosat Ooredoo also supports government initiatives and communities to help people get through the COVID-19 pandemic. To support SMEs to keep growing to drive the Indonesian economy, Indosat Ooredoo launched the IMPreneur package, a business package specially designed for SME that allows them to share the benefits of the package with their entire team of up to 25 people per main account. Through this package, IM3 Ooredoo makes it easy for businesses to run from anywhere and help their employees or business teams stay connected. Another example is the Distance Learning program. Indosat Ooredoo, along with the Government of Indonesia, assists millions of teachers and students throughout Indonesia by providing affordable & high-speed internet access. Since digital technology is thriving very fast and creating new challenges, Indosat Ooredoo, as the leading digital telco in Indonesia, today launched the Indosat Ooredoo Virtual Hackathon program. This program aims to encourage young Indonesian talents to create innovative solutions to various problems in Indonesia. This second Hackathon was held virtually because of the pandemic situation.
All these achievements are made while still putting employees' health and safety as the top priority. "All necessary measures have been put in place to support our employees," said Ahmad Al-Neama, who decided to stay in Jakarta during the pandemic to support his employees.
All of these efforts and achievement has led Indosat Ooredoo to received acknowledgments and awards from local and international bodies. Recently, the company won 2 international awards: Silver Stevie International Business Award (IBA) 2020 for the Telecommunications Service category and Asia Responsible Enterprise Award (AREA) 2020 for the Social Empowerment category through IDCamp Program. IDCamp is a scholarship program from Indosat Ooredoo designed to produce young Indonesian developers and programmers and address the shortage of digital talent within Indonesia.
"We are being honored to receive these two international awards from Stevie IBA and AREA 2020. This achievement is the manifestation of our commitment to provides prime customer experience and community development by utilizing digital technology. This recognition will make us continue to innovate in providing initiatives that are relevant to the needs of the Indonesian people today, especially in the face of the COVID19 pandemic," said Ahmad Al-Neama.
Before sitting in as President Director and CEO at Indosat Ooredoo, Ahmad Al-Neama worked at Ooredoo for 15 years. He was the Chief Technology & Information Officer at Ooredoo Group since 2017. He also sat on the board members in Ooredoo Myanmar.